Answers to your questions
Q: What types of loans do you make?
A: The Hometown Group makes traditional installment loans. Traditional installment loans are a type of credit that has been around for over a hundred years. Our loans are not payday loans, but loans with monthly installment payments.
Q: What are your office hours?
A: Our office hours vary slightly by location. Generally, we are open from 9 a.m. to 5 p.m. We encourage you to visit the Location Page, search for the office closest to you, and check their business hours.
Q: Can I contact you by email?
A: Yes, simply locate your servicing location and click on the Contact Us button. Your email will be promptly answered.
Q: Who do I contact about problems or issues with my loan?
A: We want to know about any issues or problems you are experiencing and would encourage you to contact the branch office that is servicing your loan. You can obtain their contact information by going to the Locations Page and searching by the city name.
Q: How do I report a customer service issue?
A: Customer service is our number one priority. If you feel that you were not treated or serviced properly, please let us know right away. We promise to promptly contact you and resolve the issue.
Q: Can I borrow money for any reason?
A: Yes. The reason you need the money is not important, just that you have a need or desire for extra cash is good enough. Many of our customers borrow money for unexpected expenses, car repairs, vacations, school expenses, home improvements, major purchases, Christmas, and so much more.
Q: What size of loans do you make?
A: Our typical loan is between $500 and $10,000 with a flexible and affordable payments. Unlike PayDay Lenders, the Hometown Group is a traditional installment lender.